Court Sports Pro

Overview

POSITION PURPOSE

The Court Sports Pro is responsible for full daily operations of the tennis and fitness center. Provides direction and leadership to Fitness and Tennis Center Attendants. Recruit, hire and train staff. Responsible for monitoring fitness and tennis facilities ensuring positive and friendly customer relations. Observes all activity within assigned areas offering assistance and instruction to guests / visitors. Ensure clean and well-maintained facility with customer service always a consideration. Market and sell outside memberships and services, the latter to hotel guests as well. Maintain necessary continuing education to keep current on new trends, both in hotel and fitness industries. Continuously work to improve processes and services, using feedback from customers / guests.

ESSENTIAL FUNCTIONS

• Oversee daily operations of fitness, tennis and pickleball facilities and staff with emphasis on guest service, cleanliness, safety, fiscal responsibility (i.e., staffing, payroll, expenses, revenue generation), staff guidance and support to make the fitness and tennis centers the best facilities possible in order to support hotel goals. Hire, train and develop contract staff of Personal Trainers and Aerobics Instructors and any other contract situation, which may arise.
• Conduct group and private lessons at all levels and stringing racquets as needed. Must be able to teach lessons and clinics for all age groups and level of skill. Plan and coordinate instructional programs, lesson plans and clinics.
• Promote fitness, pickleball and tennis centers and its services to hotel guests and solicit, sell and service outside memberships (if applicable).
• Keep abreast of recent trends in fitness and service industry. Maintain CPR and first aid, and relevant CEU’S as applicable by state and federal laws.
• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of property management system and manual procedures.
• Work in conjunction with GM and Country Club Tennis Committee to coordinate Member Tennis Socials and Tournaments as needed.
• Compile monthly financial reports such as Boutique inventory.
• Process Aerobics Instructors, Personal Trainers and Tennis Professional Payroll.

Other :

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with DHR rules and regulations for the safe and effective operation of the hotel’s facilities.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities :

Physical Demands

QUALIFICATION STANDARDS

Education

High school or equivalent education required. Bachelor’s Degree preferred.

Experience

Business experience with knowledge of fitness, tennis, pickleball, marketing, finance, accounting, and customer service required.

Licenses or Certificates

Ability to obtain and / or maintain any government required licenses, certificates or permits.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Pyramid Hotel Groups standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.