Business Intelligence and Warehouse Management System Help Desk

Job Description

Job Description

Business Intelligence and Warehouse Management System Help Desk

At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences.

Position Overview

We are seeking a dedicated and skilled Business Intelligence (BI) and Warehouse Management System (WMS) Help Desk professional to provide administrative-level support for our Power BI and home-grown WMS user base. This role is critical in ensuring seamless operation, troubleshooting, and user support for both systems, enabling our teams to leverage data-driven insights and efficient warehouse operations.

"This is not a remote position."

Key Responsibilities

• User Support for Power BI :

Assist users with accessing, navigating, and utilizing Power BI dashboards and reports.

Provide administrative-level support for our proprietary WMS, addressing user inquiries and resolving system issues.

Develop and deliver training materials for Power BI and WMS to enhance user proficiency.

Monitor system performance and ensure data integrity in both Power BI and WMS environments.

Log, track, and resolve support tickets in a timely manner using a help desk ticketing system.

Gather user feedback to identify pain points and suggest improvements for both Power BI and WMS.

Qualifications

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.

Proficiency in Power BI (dashboards, reports, data connections).

Excellent communication and interpersonal skills to interact with users at all levels.

Experience with ticketing systems (e.g., ServiceNow, Zendesk, or similar).

Work Environment

Why Join Us?

Application Process

To apply, please submit your resume and a cover letter detailing your experience with Power BI, WMS, and help desk support. We look forward to hearing from you!