Associate Operations Director

Associate Operations Director

Become a part of our caring community and help us put health first. The Associate Operations Director (AOD) leads Senior Focused Primary Care clinical operations in a multi-physician office or clinical group typically overseeing 5-10 centers within a market. They ensure the smooth operation and performance of centers within their assigned accountability, handling a range of administrative, operational, growth, and leadership tasks. This role requires a strategic mindset, financial acumen, relationship building proficiencies, strong organizational skills, communication competencies, and a passion for patient care.

The AOD develops and implements staffing plans, oversees change, ensures adherence to policies, and procedures, and collaborates with their clinical dyad partner to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS / STARs, AHCA, optimal patient scheduling, financial management, patient engagement, recruiting / hiring, and employee and patient retention. Responsibilities include resolving complex technical and operational issues and overseeing multiple managers / supervisors or specialized professionals. Specific duties may vary by market or center, as determined by local leadership.

Key Responsibilities

• Leadership & Operational / Organizational Management :

Proven experience in clinical operations and financial management, including P&L responsibilities.

Experienced in managing outpatient care teams to maintain high patient satisfaction and strong brand in the community.

Collaborate with the Associate Medical Director to achieve shared goals, ensuring consistent communication and unified decision-making.

Use Your Skills to Make an Impact This position will be responsible for CenterWell Clinics in Woodstock, Dallas, and Marietta, Georgia markets. Other clinics may be added in the future.

Required Qualifications

Preferred Qualifications

Additional Information This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly Hours 40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $100,000 - $141,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company