Epic-Certified IT Project Director - SF Dept of Public Health - 1070

Epic-Certified IT Project Director – SF Dept of Public Health – 1070

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Department : Public Health

Job class :

1070-IS Project Director

Salary range : $165,334 – $235,326

Role type :

Permanent Civil Service

Hours : Full‑time

Exam type : Position Based Test

Rule : Rule of 10

List type :

Combined Promotive and Entrance

11 / 10 / 2025 – Epic certificate note added. Existing applicants need not reapply.

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees work to advance equity, inclusion, and diversity with a focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Application Opening : 10 / 24 / 2025

Application Deadline : 11 / 06 / 2025

Annual Salary : $165,334 – $235,326

Appointment Type : Permanent Civil Service

Recruitment ID : PBT-1070-157570

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. The SFDPH comprises the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration.

San Francisco is implementing the Epic electronic health record system across the DPH Network. Two Project Directors will lead critical initiatives : the

Epic Ambulatory & Outpatient Applications Manager

and the

Epic Inpatient Applications Manager , each supervising a team of more than 10 IT and workflow professionals.

Epic Ambulatory & Outpatient Applications Manager

Oversees Epic Ambulatory and specialty modules such as EpicCare Nephrology, Bones Orthopaedics, Kaleidoscope Ophthalmology, Wisdom Dental, and Behavioral Health.

Manages all aspects of EpicCare Link and supports external partner access to outpatient tools.

Epic Inpatient Applications Manager

Oversees Epic Inpatient and specialty modules including EpicCare Jail Health, Willow Ambulatory, Willow Inpatient, Orders, Optime, ASAP (Emergency Department), Optime / Anesthesia (Surgery), and Behavioral Health.

Manages inpatient‑related third‑party access and integration with Epic tools.

Common Responsibilities

Lead and manage cross‑functional teams supporting Epic application domains, including strategy development, planning, testing, quality assurance, documentation, and user acceptance.

Serve as the primary liaison for Epic application teams and third‑party partners accessing Epic tools outside the DPH Network.

Collaborate with Workstream IT Managers and operational teams to assess workflow needs, system design, and translate requirements into functional solutions.

Facilitate integrated workgroups, ensure coordination between applications, and maintain implementation timelines and documentation.

Support Epic access for all users across a complex technical environment that spans multiple institutions and a diverse suite of applications.

Coordinate functions and activities across SFDPH divisions, affiliate organizations, and external partners, with a focus on Primary Care, Specialty Care, and Behavioral Health.

Foster cross‑collaboration with internal SFDPH operational groups to ensure alignment and continuity of care.

Common Duties

Organize, direct, and supervise the work of subordinate staff.

Provide feedback and coach staff through professional development.

Participate in the development and implementation of goals, objectives, policies, priorities, and procedures for the assigned programs.

Ensure that activities are completed in a timely and efficient manner consistent with defined policies and regulations.

Assume significant responsibility for the preparation and administration of assigned budget(s).

Represent the department at various meetings.

Coordinate training programs for staff and users; design, fund, schedule, and / or arrange for outside trainers.

Function as liaison to other units or departments for data processing activities; coordinate sharing of common software applications and data.

Develop and present information systems Master Plan.

Develop, program, and maintain unit data processing applications.

Review and provide direction for system production activities.

Install new devices and software for computer and telecommunication systems; and / or coordinate installation plans with vendors, administrators, users, programmers, analysts, etc.

Perform complex system administrator and / or production functions for computer and communication systems.

Monitor, analyze and resolve problems for systems with varied environments, including PC‑based networks, mini computers, mainframes and the like.

Evaluate hardware and software.

Coordinate consultants in the purchase of hardware and software and the establishment of custom software applications for departments.

May prepare specifications and purchase orders; manage vendor accounts; recommend consulting services as needed; establish maintenance contracts for equipment.

Evaluate and recommend department equipment purchases; may maintain inventories of materials, supplies, and equipment.

How to Qualify

Minimum Qualifications

Epic Certification – verification occurs at the time of job offer.

Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience.

Associate degree in computer science or a closely related field, or equivalent in terms of total course credits / units (at least 60 semester or 90 quarter credits, with a minimum of 20 semester or 30 quarter credits in computer science or a closely related field).

Desirable Qualifications

Specific Epic certifications : EpicCare Ambulatory, Clindoc, ASAP, Orders, Willow, Optime / Anesthesia.

Project management and process leadership experience.

Strong communication skills.

Proficiency with basic word processing and presentation applications.

Knowledge of flow diagramming applications and collaboration platforms.

Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping, and Kaizen events.

Knowledge of HL7 standard integration and Microsoft SQL databases.

Working knowledge of applicable federal, state, local, and private laws and regulations related to electronic health records.

Experience managing large teams in a complex integrated environment.

Important Note :

Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Misrepresentation may disqualify you.

Contact Information

Please contact the analyst, Eliot.Watt@sfdph.org 628‑271‑6704.

We may use text messaging to communicate with you at the phone number provided in your application. The first message will ask you to opt‑in to text messaging.

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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