Customer Support Specialist

Location : Tampa, FL, US

Date posted : Oct 20, 2021 Job Function : Customer Service Job Type : Permanent Job Requisition ID : 9450 Customer Support Specialist

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

The Customer Service Department ensures the placement, shipment and invoicing of all sales for Yara North America; being responsible for sales from over 100 terminals with hundreds of different products.

Team members work in a fast paced and hectic environment, while always keeping a positive attitude and customer focus.

The Customer Support Specialists shift will be from 10 : 00AM to 7 : 00PM.

Responsibilities

• Support customers on order requests made via phone, fax, or email
• Be the main Yara contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues
• Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request
• Ensure proper alignment between all parts involved in the order, to prevent problems resulting in a financial impact or operational errors
• Hold critical judgment of orders, to identify possible shipment delays or improper pricing
• Portray a positive image of Yara through daily contact with customers and evaluation of customer needs, delivering support in a polite and respectful manner

Profile

• Minimum three years of experience within Customer Service
• Work experience in a global organization or Associate Degree in Business Administration, Supply Chain or related fields
• Proficient communication skills and problem solving skills
• Proven multi-tasking and organizational skills
• Willingness to contribute to a diverse group
• ERP knowledge, preferably SAP
• Good Microsoft skills, specifically MS Outlook and Excel

Additional Information

Must be a U.S. citizen or lawful permanent resident

Knowledge Grows

Yara North America encourages and supports career growth and development, ensuring that you will come for a job but stay for a career.

Total Rewards

Yara North America offers our employees a well-rounded Total Rewards package with competitive health care, life insurance, 401(k), and well-being benefits which include tuition reimbursement, paid time off, and paid maternity and paternity leave.

Contact Details

Bernadette Di Piazza, HR Business Partner

Email : [email protected]

Apply No Later Than

November 5, 2021

Knowledge Grows Through Differences

Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do.

To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassador networks.

Nearest Major Market : Tampa

Job Segment : ERP, Supply, SAP, Supply Chain, Technology, Operations