Senior Licensed Financial Assistant

At Allegacy, there's a common thread that runs through all of us. It's our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position works directly with the assigned Allegacy Investment Group Financial Advisor(s) to accomplish production goals of the Financial Advisor and the overall program. This position will focus on providing high levels of service to our members and our internal staff by providing exceptional administrative support for Financial Advisors and build long-term relationships with members and clients of the Financial Advisor(s). As part of the Allegacy Investment Group, this position will provide excellent customer service in all relationships, maintaining the highest level of confidentiality and collaboration with the Allegacy Investment Group team.

Specific Accountabilities

• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand =Culture.
• Meet or exceed established service goals
• Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
• Develop and maintain long-term relationships based on trust and respect with clients, employees, and members.
• Assist with ongoing communication with members and prospects, outbound calling, and maintaining accurate CRM with appropriate information and in accordance with FINRA and Allegacy Investment Group compliance standards.
• Assist with coordination of and participate in workshops for clients and events for clients and prospects of assigned advisor(s). Responsible for effectively tracking ROI for marketing dollars vs budget.
• Handle client inquiries and assist back-office support personnel at vendors and broker-dealer to ensure a high degree of quality service and customer satisfaction.
• Perform licensed activities to support advisor relationships with existing clients and new prospects including but not limited to processing checks, preparing and processing paperwork for new and existing accounts, review money movement requests for suitability, setting up Periodic Investment Programs, placing trades within member accounts, assisting with Required Minimum Distributions
• Keep all securities and insurance licensing current through successful completion of Continuing Education requirements.
• Perform various other duties as assigned.

Requirements

Knowledge, Skills and Abilities

Education and Experience