Talent.com
Senior Manager, Customer Success

Senior Manager, Customer Success

VirtualVocationsHartford, Connecticut, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Senior Manager, SMB and Mid-Market Customer Success.

Key Responsibilities

Lead, mentor, and develop a team of Customer Success Managers for mid-market and SMB accounts

Own key performance metrics related to renewals, expansions, and pilot conversions

Build and operationalize customer journey playbooks to enhance engagement across account segments

Required Qualifications

6+ years of experience in Customer Success, Account Management, or related roles, with 3+ years in team management within a SaaS environment

Experience with K-12 schools or districts, preferably in an edtech or AI-driven context

Proven success in managing renewal and expansion metrics across diverse customer segments

Strong operational mindset with experience in building scalable playbooks and reporting frameworks

Hands-on, entrepreneurial approach with the ability to lead strategy and engage directly in work

Create a job alert for this search

Senior Customer Manager • Hartford, Connecticut, United States

Related jobs
  • Promoted
Enterprise Success Manager

Enterprise Success Manager

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for an Enterprise Success Manager to ensure clients realize the value of their Protective Intelligence technology platform. Key Responsibilities Drive platform adoption and as...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Senior Manager, Go-to-Market Onboarding

Senior Manager, Go-to-Market Onboarding

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for a Senior Manager, Go-to-Market Onboarding.Key Responsibilities Lead and scale onboarding programs for Sales, Customer Success, and Renewals to enhance performance outcome...Show moreLast updated: 20 hours ago
  • Promoted
Customer Experience Manager

Customer Experience Manager

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Customer Experience Manager.Key Responsibilities Diagnose and resolve implementation issues across SDKs, APIs, and integrations Craft solutions by understanding custom...Show moreLast updated: 30+ days ago
  • Promoted
Senior Customer Success Manager

Senior Customer Success Manager

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for a Senior Customer Success Manager.Key Responsibilities Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success Proactiv...Show moreLast updated: 30+ days ago
  • Promoted
Client Success Account Manager

Client Success Account Manager

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Digital Transformation Client Success Account Manager, responsible for managing customer satisfaction and success in digital transformation projects.Key Responsibilities ...Show moreLast updated: 30+ days ago
  • Promoted
Director of Customer Success

Director of Customer Success

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for a Director, Commercial Customer Success (Remote).Key Responsibilities Define and execute the customer success strategy for commercial and scale segments Design scalable ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Team Lead

Customer Success Team Lead

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Scaled Customer Success Team Lead - Mexico.Key Responsibilities Guide and mentor a team of Customer Success Architects, providing feedback and support for their growth ...Show moreLast updated: 30+ days ago
  • Promoted
Senior Sales Enablement Manager

Senior Sales Enablement Manager

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Senior Sales Enablement Manager.Key Responsibilities Define and document the sales process, establishing clear expectations for each stage of the sales cycle Develop a...Show moreLast updated: 30+ days ago
  • Promoted
Client Success Manager

Client Success Manager

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Client Success Manager (Remote, US).Key Responsibilities Maintain client data records for accuracy and reliability throughout the project lifecycle Administer client a...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, Sales Enablement

Senior Manager, Sales Enablement

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Senior Manager, Sales Enablement to drive commercial effectiveness across Sales, Customer Success, and Partner channels. Key Responsibilities Develop and execute a unifi...Show moreLast updated: 1 day ago
  • Promoted
Senior Client Manager

Senior Client Manager

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for a Senior Client Manager to support their North American team in delivering sustainability solutions to clients. Key Responsibilities Lead client engagements from initial a...Show moreLast updated: 30+ days ago
  • Promoted
Manager, Product Success

Manager, Product Success

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Manager, Product Success (Performance) to lead a team focused on implementation and adoption experiences in performance technology. Key Responsibilities Lead and develop...Show moreLast updated: 2 days ago
  • Promoted
Partner Success Manager

Partner Success Manager

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for a Partner Success & Growth Manager.Key Responsibilities Drive expansion revenue within existing partner accounts through data insights and strategic discussions Ensure c...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for a Customer Success Manager.Key Responsibilities Manage post-integration experiences for partner accounts, serving as their primary contact and advisor Drive platform ado...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Associate Manager

Customer Success Associate Manager

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for an Associate Manager- Customer Success.Key Responsibilities Manage client relationships and oversee the opportunity management cycle Ensure delivery assurance by collabo...Show moreLast updated: 30+ days ago
  • Promoted
Scaled Customer Success Manager

Scaled Customer Success Manager

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Scaled Customer Success Manager.Key Responsibilities Design and deliver scalable customer success programs for a large portfolio of accounts Leverage AI and automation...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Specialist

Customer Success Specialist

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Customer Success Specialist to support customers with their booking management needs.Key Responsibilities Respond to inquiries from prospective and existing customers v...Show moreLast updated: 30+ days ago
  • Promoted
Senior Customer Marketing Manager

Senior Customer Marketing Manager

VirtualVocationsHartford, Connecticut, United States
Full-time
A company is looking for a Senior Customer Marketing Manager.Key Responsibilities Design and scale executive engagement programs, including Customer Advisory Boards and champion communities Deve...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager - Federal

Customer Success Manager - Federal

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for a Customer Success Manager - Federal.Key Responsibilities Manage post-sales relationships with federal customers to ensure successful onboarding and long-term adoption D...Show moreLast updated: 1 day ago
  • Promoted
Head of Customer Success

Head of Customer Success

VirtualVocationsSpringfield, Massachusetts, United States
Full-time
A company is looking for a Head of Customer Success to lead customer retention and growth initiatives.Key Responsibilities Build and oversee systems to track customer adoption, engagement, and he...Show moreLast updated: 30+ days ago