Customer Success Manager

A company is looking for a Customer Success Manager, Remote.

Key Responsibilities

Own and manage customer renewals, targeting 97%+ retention

Proactively identify and mitigate churn risk while driving product adoption and engagement initiatives

Conduct regular customer check-ins and collaborate cross-functionally to ensure customer satisfaction

Required Qualifications

Experience in Customer Success, Account Management, or related field (SaaS or healthcare preferred)

Experience with CRM tools and data-driven decision making

Customer-centric mindset with a focus on outcomes and value delivery

Demonstrated growth mindset and ability to learn on the job

Self-driven and capable of operating autonomously