VIP Studio Experience Coordinator

Job Description

Job Description

Job Title : VIP Studio Experience Coordinator

Location : Alts

Compensation Range : $50 - $60k

Reports to : Studio Area Manager

VIP Studio Experience Coordinator : NYC

alts | Alteration Specialists is looking for a VIP SEC

We are looking for a dynamic and service-driven VIP Studio Experience Coordinator to join our New York team. This full-time, in-person role is ideal for a professional who brings charisma, attention to detail, and operational excellence to everything they do.

As the VIP Studio Experience Coordinator, you’ll be at the heart of the VIP customer’s journey, responsible for ensuring smooth day-to-day operations while delivering exceptional service to our VIP clientele. Your responsibilities will include managing client communications via phone and email, overseeing bookings and garment processing, coordinating mobile fittings, and supporting both internal and external communications. You'll also serve as the bridge that helps drive efficiency, elevate the client experience, and resolve issues with professionalism and creativity.

Responsibilities

Alterations Management :

• Oversee all LABEL and Alts VIP alteration requests, processing over 100 garments per month with an estimated value of $25k in alterations.
• Act as the liaison between clothiers and tailoring teams to ensure precise execution of alteration requests.
• Act as the liaison between Alts production center and Alts VIP Tailor Shop Manager to ensure precise execution of alterations requests.
• Monitor and manage alteration timelines, outsourcing garments as needed to meet deadlines.
• Conduct garment district runs 2-3 times per week for sourcing buttons, zippers, and other necessary materials.
• Perform final QC on completed alterations, check garments into CRM, and notify clothiers and / or clients accordingly.

Alts VIP Customer Service :

Operations

Mobile Fittings :

Attributes

Experience

This is an entry level role and reports to the local Studio Area Manager at alts.

Why the Role is Compelling

As a VIP SEC at Alts, you will play a critical role in the overall success of the VIP alterations team and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to oversee operations and customer service in our VIP sector and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.

Compensation

This position has a salary range between $50,000-$60,000 depending on past performance and experiences.

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