Job Title
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations. Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience and we need your help.
Job Summary
Provides burglary / intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary / intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.
Key Duties And Responsibilities
- Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
- Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)
- Process and communicate details as they pertain to incidents occurring at store locations.
- Perform Live Store Tours (LST) utilizing store's DVR systems remotely.
- Respond / react to alerts related to fraudulent store transactions.
- Reads, interprets, and follows procedures described in the internal Knowledge Base
- Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor
- Completes other duties, including special projects, as assigned by Management
- Meets or exceeds key performance indicators of the role
- Maintains a high degree of confidentiality
- Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24 / 7 / 365 environment; must be flexible within hours of operation and willing to work overtime
- Provide assistance & support to Operations, Maintenance and Asset Protection personnel
- Data entry, general word processing and administrative activities
Education And Experience
Education : High School / GED Required, Associates / 2 Year Degree Preferred
Years Of Relevant Work Experience : 2+ years
Years Of Management Experience : NA
Certifications / Licenses : NA
Specific Knowledge And Skills
Ability to research and resolve issuesAbility to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented mannerCapable of working in a high-energy, fast paced, demanding environmentPerform documented complex tasksExcellent verbal and written communication skills and the ability to remain calm in high-stress scenariosExcellent interpersonal skills and the ability to work effectively across all levels of the businessStrong attention to detail and organizational skillsAbility to multi-task and prioritize tasks in a dynamic team-oriented environmentPay : $19.50 - $19.50 Hourly