ECW Trainer

Job Description

Job Description

As an entity of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.

Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!

Sacred Circle Healthcare is seeking an ECW Trainer, in Salt Lake City, Utah.

Job Summary

General Summary of Duties : This position will help with ECW Training. In down time or when needed this position will help with EMR ticket reconciliation and EMR team support tasks. . This may include shadowing and learning all EMR roles, performing system maintenance, continued educational and training, and stem troubleshooting. This position may offer added support to other schc systems like phone setup and call routing rules.

Reports To :

Operations and EMR Director

Department : Operations

Business Unit :

Sacred Circle Operations

Patient Care : No

Worker Status : Full-time, Hourly

Benefits Eligible : Yes

Hours Per Week : 40

Work Schedule :

To Be Determined with the availability of 8 : 00 am – 6 : 00 pm Monday through Friday. Evening and weekend work may be required depending on position requirements.

Schedule Type :

8 Hour shifts, Monday through Friday

Supervisory

Responsibilities : None

Major Responsibilities / Tasks :

• Conducting ECW training for all new employees using a variety of instructional methods including instructor-led training (ILT), one-on-one sessions, small group / classroom settings, and virtual instructor-led training (VILT).
• Delivering training via webinars, eLearning modules, and recorded video tutorials.
• Developing lesson plans and supplemental materials such as how-to guides, quick reference sheets, FAQs, infographics, and troubleshooting documents.
• Providing side-by-side support, live demonstrations, and simulation-based training for workflow enhancements and interventions.
• Organizing and facilitating workshops, refresher courses, and follow-up sessions, including office hours and AMA-style (Ask-Me-Anything) support.
• Supporting collaborative and peer-learning approaches through group projects, mentorships, and peer-to-peer training.
• Utilizing mobile learning and microlearning tools (e.g., app-based or bite-sized training modules) to support on-the-job learning.
• Incorporating interactive training tools such as quizzes, gamification, and role-playing or scenario-based practice.
• Assisting with ECW system tasks including role privileging, access audits, account management, security roles, and user support.
• Providing assistance with patient portal configuration, campaigns, and communication tools.
• Supporting call routing rules and phone system setup as needed, including working with teams familiar with centralized scheduling.
• Assisting with EMR ticket reconciliation, EMR team tasks, and exporting reports as backup.
• Updating training content and curriculums based on real-time user feedback and system changes.
• Shadowing and learning all EMR-related roles to offer well-rounded support across the system.
• Practicing and adhering to the Mission, Vision, and Values Statement.
• Performing other duties as assigned.

Minimum Requirements :

EDUCATION :

A high school diploma or GED is required

EXPERIENCE :

Minimum one (1) year of experience in a training role.

At least one (1) year of hands-on experience using eClinicalWorks (ECW).

One (1) year of experience in a healthcare or data analytics setting.

One (1) year of experience with advanced system settings and configuration in a medical office environment.

Experience working in a call center environment and with centralized scheduling operations is highly preferred.

CERTIFICATION /

LICENSE : Not required

Other :

Preferred Requirements :

EDUCATION :

EXPERIENCE :

Experience as a classroom trainer, peer to peer experience

CERTIFICATION /

LICENSE : Not required

Experience working with the Native American community.

KNOWLEDGE, SKILLS, & ABILITIES :

Sacred Circle Healthcare / Confederated Tribes of the Goshute Reservation gives preference

to qualified American Indian / Alaskan Native Applicants