Tier I Customer Service Representative

Tier 1 Customer Service Representative

GCyber is hiring a Tier 1 Customer Service Representative to support our newly awarded United States Coats Guard (USCG) Maverick contract. As the Tier 1 Customer Service Representative, you will :

Triage tickets, answer phone calls, and create tickets for customer issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk.

Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.

Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.

Minimum Qualifications and Experience :

Active DoD Secret clearance

High School diploma with 0-3 years of experience (or commensurate experience)

8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)

Proficiency in operation systems (Windows)

Knowledge of :

Microsoft software applications

Troubleshooting Adobe issues

Microsoft Application Suite

EDMS and Active Directory

SharePoint

Our Benefits :

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include :

26 Days of Paid Leave

Annual PTO Increase

An extra day of paid leave for every year of employment with GCyber

Paid Parental Leave

Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave

401(k) Matching

100% Company-funded Disability Insurance

90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members

Training and Professional Development Plans

Commuter Benefits Plan

Parking and Transportation Allowance

Equal Opportunity Employer :

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

Stay in Touch :

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