Member Service Representative

Overview

We are seeking a service-focused banking professional. The Member Service Representative plays a key role in supporting members with account services, loan applications, and general inquiries. This role requires strong communication skills, the ability to resolve member issues efficiently, and a positive, professional demeanor at all times.

Base pay

$34,320.00 / yr

Location

Bunker Hill Village, TX

Responsibilities

• Assist members with new accounts, account maintenance, and loan applications
• Provide support for online banking inquiries and respond promptly to email requests
• Cross-sell credit union products and services that meet member needs
• Research and resolve member account issues with accuracy and attention to detail
• Deliver exceptional customer service through friendly, professional, and solutions-focused interactions
• Maintain compliance with policies, procedures, and regulatory requirements

Qualifications

Schedule

This role offers the opportunity to build lasting member relationships, support financial goals, and grow with a team that values service excellence.

Note : This description reflects the key responsibilities and qualifications for the Member Service Representative position.

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