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Customer Support Specialist
Customer Support SpecialistVirtualVocations • Minneapolis, Minnesota, United States
Customer Support Specialist

Customer Support Specialist

VirtualVocations • Minneapolis, Minnesota, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Support Specialist L2 to join their Service Operations team.

Key Responsibilities

Respond to customer inquiries and resolve a wide range of issues while managing escalated concerns

Monitor active trips in real time, coordinating solutions to minimize disruptions and providing updates to stakeholders

Collaborate with internal teams and transportation partners to ensure smooth trip operations and identify areas for process improvement

Required Qualifications

2-4 years of customer service or operations experience, preferably in logistics or transportation

Experience handling escalated customer situations with professionalism

Ability to multitask and prioritize competing tasks effectively

Strong organizational and time management skills

A customer-first mindset with a commitment to exceptional service delivery

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Customer Support Specialist • Minneapolis, Minnesota, United States

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