A company is looking for a Customer Support Specialist L2 to join their Service Operations team.
Key Responsibilities
Respond to customer inquiries and resolve a wide range of issues while managing escalated concerns
Monitor active trips in real time, coordinating solutions to minimize disruptions and providing updates to stakeholders
Collaborate with internal teams and transportation partners to ensure smooth trip operations and identify areas for process improvement
Required Qualifications
2-4 years of customer service or operations experience, preferably in logistics or transportation
Experience handling escalated customer situations with professionalism
Ability to multitask and prioritize competing tasks effectively
Strong organizational and time management skills
A customer-first mindset with a commitment to exceptional service delivery
Customer Support Specialist • Minneapolis, Minnesota, United States
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