Associate Director, Quality Management

Job Description

Associate Director, Quality Management will collaborate with clinical and administrative staff in the development, implementation, and evaluation of quality improvement initiatives, regulatory compliance programs, and performance metrics across clinical and administrative departments.

A typical day in the life :

• Analyzes quality measures data for accuracy and applicability to performance improvement work for both NYC H+H Jacobi and North Central Bronx.
• Provides project management for and collaborates on performance improvement projects with clinical and administrative teams.
• Serves as faculty or advisor in hospital quality improvement capacity-building programs.
• Assists or manages data submission to CMS, Joint Commission, Department of Health, and various quality programs.
• Performs ad hoc or special project data abstraction, entry, and analysis to support the Quality Assurance Program.
• Provides visual aids and graphical representations of data as well as recommendations and support to help clinical and other departments improve care.
• Demonstrates strong communication, documentation, organizing, and planning skills to ensure strong leadership of multiple accounts concurrently.
• Pivots to the evolving responsibilities / needs of the Quality department.
• Reviews Patient Files for any quality-of-care concerns or documentation incongruencies and follows up with clinical areas for appropriate remediation.
• Makes improvements in the operations of the department, provides recommendations and implements approved changes, including revising procedures or devising new forms or methods to improve efficiency of workflow.
• Works collaboratively and supportively with the Risk, Regulatory, Patient Safety, and Infection Prevention departments.

Qualification Requirements :

Baccalaureate Degree in Public Administration, Public Health or Health Care Specialization; AND, 4 years of increasingly responsible experience in hospital administration, with particular emphasis on development and evaluation of health care delivery services;

OR

Master’s Degree in Public Administration, Public Health or Health Care Specialization; AND, 3 years of increasingly responsible experience in hospital administration, with particular emphasis on development and evaluation of health care delivery services.

Preferred :

About NYC Health + Hospitals

NYC Health + Hospitals / Jacobi and NYC Health + Hospitals / North Central Bronx (NCB) are integral members of the New York City Health + Hospitals system, dedicated to delivering high-quality, compassionate care to diverse communities across the region. Jacobi, a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine, is renowned for its Level 1 Trauma Center, Burn Center, regional Stroke Center, Surgical ICU, and specialized services including the region’s only multi-person hyperbaric chamber. Complementing its inpatient care, Jacobi’s state-of-the-art Ambulatory Care Pavilion supports a modern outpatient experience. Additionally, North Central Bronx, a 215-bed community hospital, specializes in women’s and children’s health, behavioral health, and community-based outpatient care, safely welcoming more than 800 babies annually through its Labor and Delivery service. Together, these facilities embody the NYC Health + Hospitals mission to provide exceptional care without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes :