Operations Manager
Job Description
Job Description
Benefits :SERVPRO of North Bethesda / Aspen Hill / Rossmoor is looking to add an Operations Manager to our team!
The Operations Manager will be report to the General Manger or Owner and be responsible for managing the restoration division.
As an Operations Manager, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers quality standards at minimum costs.
Benefits
SERVPRO of North Bethesda / Aspen Hill / Rossmoor offers :
- Competitive compensation - $80,000 - $100,000 annually based on experience, promotion based on performance after 1 year of employment
- Superior benefits - sick leave immediately and after 6 months of employment eligibility for 401K with company matching, vacation leave and paid holidays
- Career progression - quarterly performance reviews
- Professional development - on-the-job training and paid training / certifications after 90 days of employment
- Health, Life, Vision and Dental available after 30 days of employment!
Key Responsibilities
- Maintain continuous communication with management, staff, and vendors to ensure proper operations of the organization.
- Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
- Manage staff development of the Restoration Division.
- Work with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
- Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
- Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.
- Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity.
- Maintain the development of leadership and management skills, as well as Restoration expertise.
Position Requirements
- High School Diploma / GED required, Associates or Bachelors degree strongly preferred.
- Industry certifications strongly preferred.
- Minimum 5 years of experience in business operations.
- Strong interpersonal skills, leadership skills, and management skills.
- Effective written and oral communication skills
- Experience in cleaning, restoration, or construction preferred.
Skills / Physical Demands / Competencies
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push / pull / lift / carry objects
- Ability to work with / around cleaning agents
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