Manager, Information Technology (IT)

Manager, Information Technology (IT)

Founded in 2001, family owned and operated AireSpring is a leading provider of cloud communications, managed connectivity and managed security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

Security & Compliance

Telecom IT Environment Support

Team & Vendor Management

Qualifications

Technical Qualifications

Preferred Experience

Soft Skills & Other Requirements

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Additional Information

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include :

401(k) Retirement Plan Prepare for the future with our competitive 401(k) plan.

Health, Dental, and Vision Insurance Access quality coverage to keep you and your family healthy.

Cell Phone Discount Program Enjoy savings on your monthly wireless bill through our employee discount partnerships.

Gym Membership Discounts Stay active and healthy with discounted rates at a variety of fitness centers.

We're committed to helping you thrive both professionally and personally.