Operations Manager, Refugee Services

Refugee Services Operations Manager

Are you a skilled operations leader with a heart for humanitarian work? Do you thrive in dynamic environments where your leadership directly improves lives? We're seeking a full-time Refugee Services Operations Manager to oversee the daily operations of our refugee services program, working out of our Detroit offices or remote, established home office. This is a mission-critical role for someone who can combine strategic thinking, regulatory expertise, and compassionate leadership to support displaced individuals and families.

What You'll Do

• Lead Operations : Provide day-to-day leadership to office staff and support the program director with administrative tasks.
• Build and Develop Teams : Take the lead on hiring, onboarding, training, and performance management to foster a high-performing, mission-driven team.
• Ensure Compliance : Maintain current knowledge of COA standards, state licensing, contract regulations, and organizational policies to ensure full compliance.
• Manage Budgets : Assist in developing annual budgets, conduct monthly forecasting, and monitor budget vs. actual performance.
• Oversee Facilities and Records : Supervise clerical staff, manage building operations, and maintain personnel and medical files in accordance with agency and legal standards.
• Collaborate and Represent : Partner with community organizations, councils, and professional groups to advance service objectives and represent the organization.
• Innovate and Expand : Contribute to the development of new programs and services aligned with the organization's mission.

What You Bring

Why Join Us?

This is your opportunity to lead with purpose, support vulnerable populations, and help build a more inclusive and compassionate community. If you're ready to bring your operational expertise and passion for service to a role that truly matters, we want to hear from you. Welcome to Samaritas Nation! Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation.

APPLY TODAY!