OPS CONSUMER COMPLAINT ANALYST - 41901949

Ops Consumer Complaint Analyst

This position is in the Office of the Attorney General in Tallahassee, Florida. This temporary position can be full-time or part-time and will initially be for a period of 6 months. Employment may be extended for 6-month intervals dependent on agency needs and employee performance. This position provides analytical and administrative support to the Consumer Protection Division for the Division's work in the Office of the Attorney General's Senior Protection Team (SPT) and the Military and Veterans Assistance Program (MVAP). The SPT is a multi-division team that focuses on identifying, preventing, and stopping financial fraud and exploitation perpetuated against Florida seniors. The MVAP initiative focuses on identifying, preventing, and stopping financial fraud and deceptive trade practices targeted towards our military and veteran families. The OPS Consumer Complaint Analyst-SPT & MVAP will assist the team in intake, consumer complaint management, and complaint referral and monitoring.

This position requires the ability to perform the major portion of the duties assigned with a minimum amount of supervision. The duties and responsibilities of this position stem from the Consumer Protection Division's enforcement of Chapters 501, 542, 812, 817, 895, and 932 of the Florida Statutes and related laws and administrative rules of the state, and other related federal statutes, rules, and laws.

Pay : $15.00 - $17.00 hourly, commensurate with experience.

Qualifications :

Four (4) years of experience in consumer complaint program work, interviewing, business administration, customer or public relations, investigations, insurance, utilities engineering, or utilities rate analysis; OR A bachelor's degree from an accredited college or university. Preference will be given to applicants with experience :

• Working with seniors or protected adults
• Reviewing and responding to written consumer complaints

Preference will be given to applicants available to work full-time.

The Work You Will Do :

The responsibilities of this position include, but are not limited to the following :

Knowledge, Skills, and Abilities :

Skills in research and analytics demonstrated by an ability to synthesize information from different sources into an integrated narrative. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, and document workflow. Ability to work independently. Ability to plan, prioritize, and execute multiple, complex assignment deadlines through effective time management. Strong interpersonal and conflict-resolution skills. Ability to model collaboration, optimism, and engagement to others. Ability to communicate effectively with all levels of leadership, management, staff, and those outside of the agency. Ability to demonstrate respect for others and maintain professionalism through observing the dress code, speech, nonverbal communication, active listening, and sociocultural competence. Ability to prepare well-organized and intelligible written documents.