Field Operations Manager, Veeva CRM

Neurocrine Biosciences Crm Administrator

At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders.

Responsible and accountable for operational support of the Company's CRM application for educational speaker programs, INGREZZA field sales teams, as well as other user groups within the company as needed. Manage, coordinate, and implement various updates to Neurocrine's CRM platform to improve field team productivity, effectiveness and ensure compliance.

Your contributions (include, but are not limited to) :

• Serve as business expert for the INGREZZA field sales team and internal teams regarding Neurocrine's CRM platform (Veeva CRM / Veeva Vault CRM) and related data
• Ensure that configuration changes in Veeva and related systems adhere to Neurocrine's compliance policy
• Pro-actively identify and recommend updates / changes to optimize Veeva systems
• Participate in the Sales Operations / Systems field user team discussions to collect input on current tools / reports and apply feedback to future solutions
• Gather and document requirements for new features / functionality including documenting via change requests
• Create and execute test scripts for new features / functionality
• Investigate, respond, and resolve data inquiries from Veeva system users
• Provide training and / or backup assistance as needed to Veeva user and any related systems, including developing training material when needed
• Build, manage, and maintain relationships with key vendors which work on and / or integrates with Veeva or related Veeva systems
• Manage all aspects of users' security and licenses within the Veeva systems such as profiles, roles, permissions, and sharing rules
• Keep up with the latest news or potential updates from Veeva in order to prepare for major platform updates
• Communicate upcoming changes or updates to effective parties in advance of the changes. Communicate systems issues and provide status updates to effected parties
• Provide ad-hoc reporting, as requested, on activity level data in Veeva and related systems. These reports may include, but are not limited to, speaker programs, calls and adhoc field initiatives
• Ensure all aspects of assigned areas are aligned to the needs of the users and the overall corporate direction / strategy / goals
• Other duties as assigned

Requirements :

Neurocrine Biosciences is an EEO / Disability / Vets employer. We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.

The annual base salary we reasonably expect to pay is $130,100.00-$188,550.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties / requirements, and relevant experience and skills. In addition, this position offers an annual bonus with a target of 30% of the earned base salary and eligibility to participate in our equity based long term incentive program. Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver / parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.