Virtual Project Coach

Description

Afni is hiring Virtual Insurance Project Coaches who are responsible for supervising and developing a team of insurance service or sales consultants. Your role will focus on driving performance, building a motivated team, and fostering individual skill development in a virtual environment. *Position is virtual.*

What you will be doing:

• Maximize Team Potential : Work closely with your team to leverage their natural talents and maximize their performance.
• Team Management : Supervise a team of 15 or more virtual insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions. Utilize technology and proven leadership skills to ensure continued consultant development and confidence in a virtual environment.
• Collaboration : Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
• Performance Improvement : Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
• Conflict Resolution : Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
• Administrative Duties : Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.

Requirements

What you will need:

• High school diploma or equivalent and previous supervisory experience in a call center environment. Leading virtual teams a plus.
• Ability to communicate direction in a clear and concise manner
• Possess a strong customer service background with the ability to drive results for your team.
• Possess strong leadership and relationship skills.
• Have a naturally positive attitude.
• Know your way around Microsoft Office products.
• Are a problem-solver with a genuine desire to help people be successful.
• Can work on more than one thing at a time and know how to prioritize.
• Are ready to be part of a team and contribute to Afni's success.