Director, Vendor Management - Business Systems

Overview

Your role at Dynatrace We are seeking a strategic and operational leader to oversee vendor relationships supporting the Business Systems function. This role will manage vendor engagements and drive operational excellence across a portfolio of enterprise platforms including Salesforce (SFDC), SAP, NetSuite (NS), Boomi, Gong and Snowflake. The ideal candidate will bring a blend of vendor management expertise, process optimization, and technology fluency to support scalable and resilient operations.

Key Responsibilities

• Vendor Relationship Management : Acts as primary liaison between internal stakeholders and the vendor, driving governance, performance management, and continuous improvement.
• Oversee contract adherence, performance tracking, and escalation management.
• Facilitate Quarterly Business Reviews (QBRs) and ensure alignment with strategic goals.
• Support onboarding and enablement of vendor teams, including knowledge transfer and documentation.

Operational Excellence

Governance & Compliance

Continuous Improvement

Budget

Work Arrangement

This position is able to sit remotely. Candidates who live within a 45 mile radius of Boston, MA, Detroit, MI, Denver, CO, or Mountain View, CA will be required to work hybrid (2 days per week) out of our Dynatrace office. All candidates must work EST hours. This role has preference for candidates who live on the East Coast.

Requirements and What Will Help You Succeed

Minimum Requirements :

Preferred Requirements :

Why you will love being a Dynatracer

Compensation And Rewards

DOE, salary $170K - $190K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience / education and location.

All your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation / holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume / CV.

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