Helpdesk Level 3 - FL

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

And our client is seeking a Helpdesk Level 3 to join their team!

Responsibilities :

• Initial point of contact for customers seeking technical assistance on site and remotely.
• Perform troubleshooting steps, to both on site customers and those located in remote offices.
• Build out and deploy Windows PCs and notebooks.
• Installation and maintenance of hardware and software.
• Printer and Copier maintenance.
• Assist with resolving a wide range of IT issues, including networking, and applications.
• Installation and / or relocation of IT equipment, including PCs, Monitors, Printers, Copiers, and server room equipment. (Heavy lifting of IT / Computer Equipment Required)
• Able to maintain records, document, and manage tickets through Help Desk ticketing system.

Qualifications :

#LI-MC1

Workplace type : Onsite

Location : Boca Raton, FL

Seniority Level : Mid-Senior

Employment Type : Full Time