Associate Customer Success Manager

Associate Customer Success Manager

DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.

Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.

DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector : your people. That's why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.

DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.

Job Summary

As an Associate Customer Success Manager, Public Sector, you will act as the voice of the customer and work with customers as a strategic business partner to help optimize our education and local government sectors around DeleteMe's product offering. Customer Success Managers at DeleteMe strive to understand how customers use our product and what additional product features will benefit our customer base. Success Managers help drive the retention experience for our customers and strategize on optimizing the entire customer lifecycle. A critical stakeholder for client success, Success Managers will be involved in project management, account management, customer retention, product / feature deployments, customer feedback loops, customer growth opportunities, and more.

Responsibilities

• Ensure a successful client retention experience for DeleteMe Public Sector customers, specifically within the education and local government verticals.
• Understand DeleteMe customer's business needs and opportunities for growth with existing customers
• Act as a product expert and representative for DeleteMe's customers and customer advocate with internal DeleteMe stakeholders (Voice of the Customer)
• Work cross-functionally with a variety of departments on projects to enhance the product and customer experience
• Develop best practices for client engagements and deliver value adding customer engagements on an ongoing basis
• Provide Executive Business Reviews to high value customers to demonstrate product value
• Maintain Salesforce records to ensure data cleanliness.
• Mitigate logo churn and increase renewal rates; partner with sales to create excellent net renewal rates.
• Help create a referenceable pipeline of customers to highlight and elevate the DeleteMe brand and overall brand awareness throughout the privacy industry

Experience

Skills and Qualifications

What We Offer :