Customer Care Support Representative

Customer Care Support Representative

At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview :

The Customer Care Support Representative will work with our most valuable asset- our customers. This person will be an instrumental member of our phone and email support team. They will field incoming calls into our call center as well as incoming emails in an efficient and effective manner. They will be responsible for providing top notch service, handling customer inquiries and resolving issues. The support team's goal is to increase customer retention by driving product adoption and resolving problems on the first call.

For Full-Time Employees we offer :

• Competitive health, dental, and vision benefits
• Guardian Hospital Indemnity coverage
• Life & LTD
• 401(k) matching up to 3%

Primary Job Duties :

Skills & Requirements :

About Us :

Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company's innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.

New York pay range

$50,000-$55,000 USD

View our CCPA disclosure notice here