Benefits Customer Care Rep

Job Description

The Human Resources Department is looking for a  Benefits Customer Care Representative  to join the team on a contract (temporary) basis.  In this role, the incumbent will have primary responsibility for intake of benefits inquiries (health care, retirement, status changes, open enrollment inquiries) through our dedicated customer care & solutions phone line, with overall responsibilities to resolve inquiries and track cases via Salesforce, in addition to supporting inquiries received into the dedicated benefits mailboxes.

The role will focus on providing high quality customer service to employees and retirees when resolving benefits inquiries and supporting the administration of critical programs such as, open enrollment, new hire orientation, and the retirement process.

Reporting to the  Benefits Supervisor , the Benefits Customer Care Rep’s  responsibilities include but are not limited to :

Customer Service :

• Handling benefits inquiries from our active and retired population that consists of eligibility, claims issues, Medicare benefits coordination, and changes to dependents status and addresses.
• Providing timely responses to emails and phone calls, generally within 48 hours for inquiries unless matter is more complex.
• Supporting ad hoc customer service matters as needed.

Administration :

Qualifications :

Desired :

Ideal candidates will present the following profile :