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Process Analyst

Process Analyst

OpenkyberCA, United States
6 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Solution IT Inc. is looking for a Business Systems Analyst Smart Sheets, Agiloft & Lucid Chart for one of its clients Redwood City, CA Only locals Job Title : Business Systems Analyst Smart Sheets, Agiloft & Lucid Chart Job Description : We are seeking a detail-oriented Business Analyst to support operations across Smart Sheets, Lucid Chart, and Agiloft platforms . The role is primarily focused on support activities, including resolving L1 / L2 tickets, maintaining system documentation, and collaborating with business users to ensure smooth platform usage.

Responsibilities :

  • Over all 2 4 years of experience.
  • Provide L1 / L2 support for Smart Sheets, Lucid Chart, and Agiloft platforms.
  • Troubleshoot user issues, escalate complex tickets, and ensure timely resolution.
  • Maintain and update process flows, diagrams, and templates using Lucid Chart.
  • Support configuration and workflow updates in Agiloft as per business needs.
  • Collaborate with business users to understand recurring issues and suggest improvements.
  • Document resolutions, FAQs, and SOPs for support processes.

Required Skills :

  • Hands-on experience with Smart Sheets, Lucid Chart, and Agiloft.
  • Strong analytical and problem-solving skills.
  • Ability to manage support queues and prioritize tickets effectively.
  • Good communication and documentation skills.
  • Exposure to life sciences or regulated environments is a plus.
  • Work Site : Redwood City, CA

    Duration : 6 Months

    Expected Start Date : Immediate - 2 weeks

    Number of Positions : 01

    Please send your responses back to

    About Solution IT Solution IT is a national IT consulting company specializing in : Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.

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