Collections Specialist

Job Description

Job Description

We are looking for a motivated and detail-oriented Collections Specialist to join our client’s team in San Antonio, Texas on a contract basis. In this role, you will focus on Business-to-Business (B2B) collections, leveraging your expertise with ComputerEase and Microsoft Excel to ensure timely payments and accurate account management. This position is ideal for professionals who thrive in fast-paced environments and are dedicated to maintaining strong client relationships while achieving collection targets.

Responsibilities :

• Manage a portfolio of B2B accounts, ensuring timely and effective collection of outstanding balances.
• Reconcile accounts by investigating discrepancies and documenting payment arrangements within ComputerEase.
• Track and record collection activities, creating detailed reports using Microsoft Excel to monitor account statuses.
• Collaborate with internal teams, including Accounts Receivable and Sales, to address unresolved payment issues and discrepancies.
• Identify and recommend process improvements to enhance the efficiency of collection workflows.
• Ensure compliance with company policies and industry standards while safeguarding sensitive financial information.
• Communicate professionally with clients to resolve payment issues and maintain positive working relationships.
• Monitor payment trends and analyze data to propose effective resolutions for overdue accounts.
• Escalate complex collection cases to appropriate departments for further resolution when necessary.
• Minimum of 2 years of experience in a B2B credit or collections role.
• Proficiency in ComputerEase software and advanced Microsoft Excel skills, including formulas and pivot tables.
• Strong written and verbal communication abilities for clear and effective client interactions.
• Analytical skills to identify account discrepancies and propose actionable solutions.
• Exceptional organizational skills to manage multiple accounts and meet deadlines efficiently.
• Ability to handle challenging conversations with tact and attention to detail.
• Familiarity with basic accounting principles is preferred.
• Experience in industries such as construction or engineering is a plus.