Front-End Specialist FT

Front End Specialist

The front end specialist will increase customer confidence and loyalty by providing accurate, fast and friendly customer service and execution of front end processes. This role will satisfactorily resolve customer and cash concerns or escalate them to appropriate level of management.

Primary responsibilities and accountabilities include :

• Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
• Ensure the store's front end opens or closes properly with the shift's monetary transactions reconciled according to company policies and procedures with discrepancies explained.
• Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts.
• Determine and order an appropriate amount of money for daily business.
• Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner.
• Address customer issues / complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member.
• Ensure discarded or returned merchandise is put up.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Perform cashier and pricing team member duties, as necessary.
• Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and / or against company policy or a possible security threat.
• Perform other job-related duties as assigned.

Minimum qualifications include :

Preferred qualifications include :

Required behaviors include :

Knowledge, skills, abilities include :