Help Desk Technician - MId

Description

Tyto Athene is searching for a full-time Help Desk Technician- Mid to join our growing Information Technology team. This individual will design intuitive and user-centric experiences and information structures for a range of internal projects. As with all positions, we are seeking independent thinkers with creative problem-solving skills.

Responsibilities :

Serve as the primary point of contact for technical support inquiries, escalating issues as needed.

Diagnose and resolve hardware, software, and network-related issues for users both onsite and remotely.

Manage and prioritize support tickets using our ticketing system, ensuring timely resolution.

Conduct thorough troubleshooting to identify root causes and implement effective solutions.

Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications.

User account management (for example, account creation, assigning permissions, or password resets)

Provide training and support for end-users on various technologies and software.

Collaborate with IT team members on system upgrades, installations, and other projects.

Document procedures and create knowledge base articles to enhance the support process.

Stay updated on emerging technologies and industry trends to continuously improve support practices.

Ability to work well with in a team environment

Possession of excellent verbal and written communication skills

Qualifications

Required :

US Citizen, No Sponsorship

Experience with GCC High Azure

Associate degree in Information Technology, Computer Science, or related field; bachelor's degree preferred.

3-5 years of experience in a help desk or technical support role.

CompTIA A+ Certified highly desired

Basic understanding of scripting and automation.

Troubleshooting and technical support experience.

Customer service, listening and teamwork

Empathy and being able to relate to the end-user.

Strong written and verbal communication skills.

Ability to learn new systems.

Ability to work in a high paced environment.

Strong time management skills and can work independently.

Remote troubleshooting methodologies.

About Tyto Athene

Compensation :

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $70,000-$80,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits :

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

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Location US-VA-Reston

ID 2025-1589

Category Information Technology

Position Type Full-Time