Help Desk Technician - FSP

Zachary Piper Solutions is seeking a qualified Help Desk Technician-FSP to support a federal program based out of Reston, VA . This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Requires an active TS / SCI FULL SCOPE POLY Clearance

ONLY OPEN TO 1 JOB, THIS IS NOT A 2ND JOB / SHIFT OPPORTUNITY)

Responsibilities :

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance / troubleshooting.

Required Skills :

Compensation :

This job opens for applications on 11 / 19 / 2025. Applications for this job will be accepted for at least 30 days from the posting date

Keywords : Full Scope Poly, TS / SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,

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