Merchant Support Specialist

A company is looking for a Merchant Support Specialist responsible for assisting clients with technical issues related to credit card processing.

Key Responsibilities

Provide support to clients transitioning to MeevoPay and troubleshoot related inquiries

Manage client inquiries and issues through phone, email, or ticketing systems using Salesforce

Document solutions and ensure timely follow-up to resolve client inquiries

Required Qualifications

BS / BA degree preferred

Previous experience in electronic payment processing customer support

Experience providing remote support via phone

High computer literacy and ability to learn new software

Ability to handle complex customer scenarios professionally