Salesforce Business Analyst

Mandatory Areas

Must Have Skills

• Skill 1 Salesforce Solution Design (Sales / Service / Experience / Health / Data Cloud)
• Skill 2 Salesforce Administration & Consulting
• Skill 3 Requirements Gathering & Documentation (JIRA, Confluence)
• Skill 4 Salesforce Configuration & Administration Essentials
• Skill 5 CRM Roadmap Planning & Implementation
• Skill 6 Onsite Offshore Coordination
• Skill 7 Stakeholder Management & Communication Skills
• Skill 8 Healthcare Payer Domain Expertise

Domain Experience (If any) : Healthcare Payer Domain (Sales Stream)

Must Have Certifications : Salesforce Administration and / or Consulting Certifications

Prior UST Experience : -

If Yes Provide dates, details of account / project : N / A

Location : - Woodland Hills, CA; no remote option

Onsite Requirement : Yes

Number of Days Onsite : 4 days

Overview :

We are looking for an experienced Senior Salesforce Consultant / BSA with strong Salesforce Administration and Consulting certifications. The ideal candidate will be responsible for solution design in Salesforce, working closely with Senior Salesforce Architects and client SMEs. This is a client-facing role requiring strong consulting, solutioning, and stakeholder management skills.

Key Responsibilities :

Lead or play a major role in Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.

Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.

Partner closely with Senior Salesforce Architects, Enterprise Architecture teams, and executive-level sponsors (VP / Director) to ensure alignment with business goals.

Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tools like JIRA and Confluence.

Prepare detailed requirement and solution design documentation, including gap analysis, use cases, and scope documents.

Coordinate with offshore teams for development, configuration, and testing during build and deployment phases.

Facilitate design brainstorming and requirements clarification sessions across multiple geographies.

Participate in Scrum of Scrums model for large-scale Salesforce programs.

Build prototype configurations in Salesforce (Sales / Service / Experience Cloud, Force.com, AgentForce) during the design phase.

Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

Required Skills and Experience :

8+ years of total IT experience, including at least 5 years in Salesforce.com.

Proven track record in 4 5 Salesforce implementations (Sales, Service, Experience, Health, or Data Cloud), each lasting at least 6 months.

Strong domain experience in Healthcare payer business, particularly within Sales processes.

Hands-on experience in requirements analysis, documentation, and management (EPICs, user stories, etc.).

Proficiency with JIRA, Confluence, and other issue / requirement tracking tools.

Strong understanding of Salesforce objects, configuration, and administration essentials.

Experience in CRM roadmap planning, architectural design, and Force.com implementations.

Excellent interpersonal, communication, and stakeholder management skills, with experience handling large enterprise programs.

Experience with onsite-offshore coordination and flexibility for late evening or early morning calls.

Apex / Visualforce and Salesforce code optimization knowledge are good to have but not mandatory.

Good to Have :

Experience in code-level re-engineering or optimization on Salesforce.

Exposure to custom app development on the Force.com platform.