Sr. Business Systems Analyst (BSA) / Product Owner

Essential Duties and Responsibilities :

• Division-Facing Product & Delivery Leadership
• Act as the primary liaison between the IT Division and assigned Division(s), serving as the single point of contact for all information technology related needs.
• Champion a strategic and collaborative relationship with business stakeholders- proactively identifying needs, fostering trust, and ensuring responsive and professional engagement.
• Conduct regular check-ins with stakeholders to review in-flight work, identify emerging priorities, and align on expectations.
• Maintain and continuously refine a dynamic, prioritized backlog of requests; sequencing work based on urgency, business impact, and available capacity.
• Lead delivery of key initiatives, serving as both Business Systems Analyst and Technical Product Owner from scoping through implementation.
• Triage and coordinate resolution of incoming issues and ad hoc requests (e.g., data discrepancies, reporting fixes) in collaboration with SMEs and technical teams.
• Deliver clear and timely updates to IT leadership, including dashboards, progress reports, and executive-ready briefings
• Translate evolving business needs into actionable plans, balancing strategic product vision with short-term service delivery needs.
• Project Management & Delivery Oversight
• Plan and execute initiatives using structured PMO frameworks and / or Agile methodologies, depending on the project context.
• Manage timelines, deliverables, dependencies, and resources across the full project lifecycle.
• Monitor scope, budget, and quality, escalating risks and issues to governance teams as appropriate.
• Provide consistent progress reporting and ensure transparent communication with stakeholders and leadership. 3. Business Analysis & Requirements Definition
• Translate business challenges into well-structured, traceable functional and technical requirements.
• Facilitate discovery sessions, process mapping, and stakeholder interviews to capture current-state workflows and define solution needs.
• Partner with business units to define measurable success criteria and support adoption planning.
• Ensure technical deliverables meet business expectations through proactive alignment and validation.
• Stakeholder Engagement & Communication
• Serve as a conduit between business users, developers and executive leadership; ensuring clear communication and shared understanding.
• Lead requirements walkthroughs, demos, and working sessions to drive alignment and gather feedback.
• Communicate priorities, constraints, and trade-offs in a clear, audience-appropriate manner.
• Vendor & Contract Coordination
• Manage vendor engagement across the delivery lifecycle, from design and development to implementation and support.
• Monitor vendor deliverables, timelines, and risks; escalate concerns proactively.
• Assist with software procurement, license renewals, and contract negotiations as needed. 6. Governance & Risk Management
• Maintain a RAID (Risks, Actions, Issues, Decisions) log to support transparency and accountability.
• Participate in change control and governance processes to ensure proper oversight.
• Proactively identify, communicate, and mitigate delivery risks and blockers.

Required Knowledge and Experience :

Core Competencies and Working Style :

Desired Skills, Education and Certifications :