Customer Service Representative-Call Center

The Customer Service Representative (“CSR”) is part of the first response team for inbound customer phone calls. The team is responsible for delivering service in a courteous, professional, and efficient manner. Interact with customers and insurance agents to discuss Errors and Omissions insurance. Perform administrative tasks and maintain client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.

Requirements

• Font Definitions
• font-face {font-family : Wingdings; panose-1 : 5 0 0 0 0 0 0 0 0 0; mso-font-charset : 2; mso-generic-font-family : auto; mso-font-pitch : variable; mso-font-signature : 0 268435456 0 0 -2147483648 0;} @font-face {font-family : "Cambria Math"; panose-1 : 2 4 5 3 5 4 6 3 2 4; mso-font-charset : 1; mso-generic-font-family : roman; mso-font-format : other; mso-font-pitch : variable; mso-font-signature : 0 0 0 0 0 0;} @font-face {font-family : Calibri; panose-1 : 2 15 5 2 2 2 4 3 2 4; mso-font-charset : 0; mso-generic-font-family : swiss; mso-font-pitch : variable; mso-font-signature : -469750017 -1073732485 9 0 511 0;} @font-face {font-family : Tahoma; panose-1 : 2 11 6 4 3 5 4 4 2 4; mso-font-charset : 0; mso-generic-font-family : swiss; mso-font-pitch : variable; mso-font-signature : -520081665 -1073717157 41 0 66047 0;} /
• Style Definitions
• p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide : no; mso-style-qformat : yes; mso-style-parent : ""; margin-top : 0in; margin-right : 0in; margin-bottom : 8.0pt; margin-left : 0in; line-height : 107%; mso-pagination : widow-orphan; font-size : 11.0pt; font-family : "Calibri",sans-serif; mso-ascii-font-family : Calibri; mso-ascii-theme-font : minor-latin; mso-fareast-font-family : Calibri; mso-fareast-theme-font : minor-latin; mso-hansi-font-family : Calibri; mso-hansi-theme-font : minor-latin; mso-bidi-font-family : "Times New Roman"; mso-bidi-theme-font : minor-bidi;} .MsoChpDefault {mso-style-type : export-only; mso-default-props : yes; font-family : "Calibri",sans-serif; mso-ascii-font-family : Calibri; mso-ascii-theme-font : minor-latin; mso-fareast-font-family : Calibri; mso-fareast-theme-font : minor-latin; mso-hansi-font-family : Calibri; mso-hansi-theme-font : minor-latin; mso-bidi-font-family : "Times New Roman"; mso-bidi-theme-font : minor-bidi;} .MsoPapDefault {mso-style-type : export-only; margin-bottom : 8.0pt; line-height : 107%;} @page WordSection1 {size : 8.5in 11.0in; margin : 1.0in 1.0in 1.0in 1.0in; mso-header-margin : .5in; mso-footer-margin : .5in; mso-paper-source : 0;} div.WordSection1 {page : WordSection1;} /
• List Definitions
• list l0 {mso-list-id : 1988588487; mso-list-template-ids : -365506556;} @list l0 : level1 {mso-level-number-format : bullet; mso-level-text : ; mso-level-tab-stop : .5in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : Symbol;} @list l0 : level2 {mso-level-number-format : bullet; mso-level-text : o; mso-level-tab-stop : 1.0in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : "Courier New"; mso-bidi-font-family : "Times New Roman";} @list l0 : level3 {mso-level-number-format : bullet; mso-level-text : ; mso-level-tab-stop : 1.5in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : Wingdings;} @list l0 : level4 {mso-level-number-format : bullet; mso-level-text : ; mso-level-tab-stop : 2.0in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : Wingdings;} @list l0 : level5 {mso-level-number-format : bullet; mso-level-text : ; mso-level-tab-stop : 2.5in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : Wingdings;} @list l0 : level6 {mso-level-number-format : bullet; mso-level-text : ; mso-level-tab-stop : 3.0in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : Wingdings;} @list l0 : level7 {mso-level-number-format : bullet; mso-level-text : ; mso-level-tab-stop : 3.5in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : Wingdings;} @list l0 : level8 {mso-level-number-format : bullet; mso-level-text : ; mso-level-tab-stop : 4.0in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : Wingdings;} @list l0 : level9 {mso-level-number-format : bullet; mso-level-text : ; mso-level-tab-stop : 4.5in; mso-level-number-position : left; text-indent : -.25in; mso-ansi-font-size : 10.0pt; font-family : Wingdings;} ol {margin-bottom : 0in;} ul {margin-bottom : 0in;} >
• Must become a licensed Property & Casualty Insurance Agent within 90 days of hire including passing the state of California’s extensive background investigation.
• Exceptional listening skills with the ability to handle difficult and detailed inbound / outbound calls.
• Excellent computer skills including Microsoft Excel, Word, Outlook.
• Ability to multi-task between various software programs.
• Problem solving and problem resolutions skills.
• Excellent typing skills to type complete, accurate and thorough notes in customer files.
• Communicate and write clearly and in a professional manner with all levels of employees and customers (telephone, email, online chat and in person).
• Must be able to work quickly and efficiently.
• Excellent organization skills with the ability to work as a team and independently.
• Some call center experience desired.
• Customer service experience desired.
• High School diploma / GED.

Essential Duties

Benefits

Our Company offers full time employees a benefit package that includes 401k plan, employee stock purchase plan, medical, dental, vision and other voluntary products. CalSurance Associates pays for insurance licensing and related continuing education credits for our teammates.We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.