Customer Operations Program Manager - Los Angeles, CA

Customer Operations Program Manager

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

We have an exciting opportunity for a Customer Operations Program Manager to manage multiple levels of customer interaction and serve as a single point of contact to one of our largest strategic DGF customers with a complex supply chain. This position will be based at our Torrance, CA location.

Key Responsibilities :

• Develop and maintain a strong business partnership at all levels with external customer.
• Drive tactical and operational performance, root cause analysis, proactive strategic and tactical DGF supply chain development for all DGF products (Air, Ocean, Domestic, and Brokerage) and handle all customer escalations.
• Create and present to external customer in scheduled customer facing meetings to discuss performance, opportunities, and strategy.
• Liaise with regional counterparts to develop and coordinate cross-regional development and initiatives to deliver streamlined solutions.
• Provide focus and support to the OEC (Operational Excellence Center) team as well as to the field operations management team to drive operational effectiveness.
• Provide DGF stations support with visibility to better manage the flow of goods, materials and data between multiple origins and destinations to drive operational inefficiencies through tactical execution aligned with product best practice.
• Provide country / regional product operations management team for support to drive operational effectiveness and enhancement of network cooperation.
• Provide regional / global product teams with visibility of any special projects and any operational issues that may impact customer performance.
• Work closely with global / regional OFR (Ocean Freight) management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
• Work closely with global / regional OFR management team to ensure proper supply / demand planning for seasonal business peaks.
• Drive collaboration with Customer Solutions and Innovations and other DPDHL business units and external partners to craft solutions to meet customers changing needs and expectations.
• Support commercial team with strategic projects.

Skills / Qualifications :

Pay Range : $74,970.00 $99,960.00+ (Based on Experience)

Benefits (All Non-Union Employees) :