PX, Research Operations I

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are looking for PX, Research Operations I (Moderator) to join our globally distributed team. You will report to Lead, Research Operations within the Player Experience team, partnering with Development teams and other team members to deliver user research sessions. Your contributions will ensure that research insights are captured, helping us create high quality experiences for our players.

Responsibilities

You will moderate 1 : 1 and group user research sessions both in-person and remotely, gathering qualitative and quantitative data

You will lead the technical setup of the Orlando Player Experience Lab, including setup, breakdown, troubleshooting, and software and hardware maintenance

You will work with Researchers to understand the research goals of multiple franchises

You will support Researchers with tasks like notetaking and creating session scripts

You will support Project Managers with tasks like tracking participant attendance, improving the on-site Playtest experience, and assisting with operational setup

Qualifications

You have or are pursuing a Bachelor's Degree in a related field, or have equivalent industry experience

Experience moderating research sessions is desirable

Comfortable setting up and troubleshooting PC hardware and game consoles

1+ years of experience in the game development, consumer, or entertainment software industry is desirable

Proficient in Excel (can maintain spreadsheets), Google Workspace, and project management software (such as Asana, Trello, JIRA)

Comfortable with public speaking in a professional setting

Knowledge of games and the people who play them

Collaborative and team-oriented

Comfortable working across time-zones and in remote environments

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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