Account Manager

Looking for your chance to make a real impact?

Firespring, Nebraska's first Certified B Corporation®, is looking for an amazing human to join our team. We're known for providing marketing, printing and strategic guidance to thousands of brands, businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good.

Please let us know if this position sounds like your dream job.

Job Description

We are seeking an energetic individual who brings excellent communication and organizational skills to join our customer service and sales team. As an account manager, you'll be the main liaison between print clients and Firespring team members. We're looking for someone that thrives in a fast-paced environment. Balance is one of your key characteristics as you anticipate and manage client needs while also encouraging team members to produce work that exceeds client expectations. A good day for you is one in which you've been rushing around moving mountains. You laugh in the face of obstacles because you're always up for the challenge, and let's face it, you totally love it.

You have mad skills in the detail department. Not that run-of-the-mill "I'm detail oriented" blah blah blah. You do details on top of details as if it's nobody's business, AND YOU LIKE IT. In short, you above-all recognize and are willing to go the extra mile to provide the very best customer service experience to our clients. Period.

You like? Read on.

Tasks & Responsibilities

• Deliver on the Firespring Experience.
• Producing estimates for potential jobs.
• Entering job specifications into project management software.
• Managing the production and timelines of individual jobs.
• Guiding clients through the printing process with thorough communication and education.
• Use strong communication skills to translate the needs of the client into action.
• Retention of project-level accounts through exceptional customer service.
• Identify upsell and cross-sell opportunities and share with sales.
• Be the voice of the client with internal teams.
• Manage design details, project deadlines, and follow jobs from conception through completion to ensure that the client's vision is brought to life.

Qualifications

Compensation & Benefits

Ready to come aboard? Let's make this happen.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO / AA employer.