Account Manager

Account Manager

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

A great Account Manager at Fiserv owns the operational relationship with assigned clients across the enterprise, ensuring quality delivery and ongoing maintenance of products and services. You will be the primary operational contact who coordinates resources, resolves issues, and works closely with Relationship Managers to represent client needs internally. Your focus is practical : keep service delivery reliable, escalate effectively, and create opportunities for expanded business through strong client experiences and clear communication.

What you will do :

• Serve as primary operational contact for assigned client accounts, owning day-to-day issue resolution and escalation.
• Coordinate cross-functional Fiserv teams to deliver and maintain product and service commitments.
• Track service delivery against SLAs and drive corrective actions to improve client satisfaction.
• Oversee onboarding, implementations and project governance for assigned accounts.
• Identify operational risks and lead remediation plans to reduce service interruptions.
• Surface revenue or renewal opportunities to Relationship Managers through ongoing client engagement.

What you will need to have :

What would be great to have :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Note to agencies : Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.