Onboarding Implementation Specialist

The role of an Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality experience and timely implementation. Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work.

A positive experience during the implementation process is critical to a customer's long-term success and Weave is committed to finding the right people to make that happen.

• This position will be hybrid : M / T / W in office and Th / F are WFH
• Reports to : Onboarding Manager

What You Will Own

What You Will Need to Accomplish the Job

Persists in accomplishing objectives despite obstacles and setbacks.

Takes personal responsibility for decisions, action, and failures.

Uncovers root causes to difficult problems.

Orchestrates multiple activities simultaneously to accomplish a goal.

Handles and manages crisis effectively.

Anticipates land mines and plans approach accordingly.

Understands that different situations may call for different approaches.

Builds and delivers solutions that meet customer expectations.

Adjusts to fit the audience and the message.

Work cooperatively with others across the organization to achieve shared objectives.

What Will Make Us Love You

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.