Job Description
Job Description
Salary : $30,000-$33,600 Annually
Position Title : Program Assistant
Position Overview
The Multilingual Citizens Program Assistant supports the successful delivery of the Multilingual Citizens Program by providing administrative and participant support across multiple program sites. This position was created in response to program growth, including an increased number of sites and participants. The Program Assistant works closely with the Program Coordinator and Lead Community Support Specialist to ensure accurate data management, effective communication with participants and families, and smooth transitions across programs.
Key Responsibilities :
1. Data Management and Reporting (10 hours / week)
- Cross-check systems (Salesforce and CATS) to ensure consistency, completeness, and accuracy.
- Support collection of demographic data and analysis to inform reporting
- Support Lead Community Support Specalist & Program Coordinator in generating reports
- Conduct data analysis to inform program evaluation.
- Regularly review records to confirm completeness and accuracy, addressing missing or inconsistent information.
2. Program Data Entry and Systems Support (3 hours / week)
Monitor data quality according to reporting timelines and standardsConduct regular audits to address missing or inconsistent informationProvide systems support to staff as needed3. Participant Support & Communications (7 hours / week)
Provide bilingual (English / Spanish or English / Arabic) phone and email support.Respond to inquiries, share program details, and assist with transitions to other ReDefiners programsTrack participant follow-up, retention, and outcomesTranslate or proofread bilingual program materialsAssist with outreach to recruit new participants and promote programs, as neededCollaborate with the marketing team on campaigns and community events, as neededSupport preparation and distribution of bilingual marketing content, as neededSupport tracking of outreach efforts and participation trends, as neededQualifications
Associates degree or equivalent experience in education, social services, or data administration.Bilingual fluency in English and Spanish or Arabic required (written and verbal).Experience with Salesforce or similar CRM systems preferred.Strong organizational skills and attention to detail.Ability to work independently and collaboratively in a multicultural environment.Strong interpersonal and communication skills, with a commitment to inclusive and responsive service.Key Competencies
Data-Driven Decision MakingStrategic thinker with a proactive and results-oriented approach.Excellent organizational and time management skills.Ability to work independently and collaboratively within a team.Cultural sensitivity and an understanding of diverse community needs.Creative problem-solving skills and adaptability.Benefits
Opportunities for professional development and growth.Flexible work arrangements.The chance to be part of a mission-driven team making a difference in the field of education and cultural engagement.Learn more about us :
ReDefiners is a pioneering mission driven non-profit organization with the goal of developing a compassionate community of global citizens, who are both economically and socially responsible, through world language and cultural enrichment. Education in global communication is paramount in developing cognitive skills, creating opportunities for upward mobility, and establishing a foundation to excel in an ever increasing globalized society. We strive to provide local language learning opportunities in Arabic, English, Spanish and Mandarin through our enrichment and workforce development programs for learners of all backgrounds.
Our Core Values :
Culture of Learning : We learn by studying and developing best practices, encouraging new ideas and reflecting on our experiences to guide our processes.Leadership : We inclusively & collaboratively empower all stakeholders to have the courage to lead.Community & Recognition : We concretely recognize the collective value of individuals in developing a community of global citizensPosition Type :
In-Person at 8056 N. 56th St., Tampa, FL 33617 & In the FieldThis role requires travel within Hillsborough County. Access to reliable transportation is required; mileage reimbursement may be available
20 hours per weekReporting Structure :
Reports to the Community Support SpecialistNo Direct ReportsCompensation :
$30,000-$33,600 per year
Benefits :
Public Service Loan Forgiveness CertificationAccess to training and networking opportunities in nonprofit leadership and community engagement.Contribution to community initiative