Office Supervisor

The Office Supervisor is part of the person-centered integrated care team and is responsible for patient flow and staffing in the Reception areas.  Provides direct supervision to the following position : Customer Relations Specialists (medical and behavioral health).  Provides back-up for these positions as needed.

This is a full-time, benefit eligible position working Monday-Friday, 8 : 00 am - 5 : 00 pm.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

Core Responsibilities :

• Responsible for verifying accuracy of payment posting and batches for direct staff
• Verifies accuracy of batches prior to making bank deposits
• Completes bank deposits
• Provides batch reports and deposit reports to Administration
• Reviews and signs off on all sliding fee paperwork
• Serves as the initial contact for the resolution of problems, escalated or difficult issues regarding patient complaints and other matters
• Schedules CRS staff to ensure coverage for office locations
• Works to ensure provider scheduling is correct
• Staff Management and Development
• Supervise Customer Relations Specialists
• With Regional Office Manager, assure adequate staffing patterns to meet needs
• With Regional Office Manager, orient new personnel as needed
• Disseminate information regarding policies and procedures to direct reports
• Perform performance evaluations for direct report staff
• Provide back up to staff as needed
• Will ensure that staff seek culturally competent services and service providers to meet the unique cultural needs of each patient
• Provide back up as needed for the following duties :
• Registration of new patients
• Enters new patient demographics, including insurance coverage, per completed intake paperwork
• Reviews intake paperwork for completeness for medical, dental and behavioral health
• Meets with new patients to review client information data for accuracy and explain agency Missed Appointment / Cancellation / Payment policies and collects co-payments for all patients, if applicable
• Reschedules or assists patient in making payment arrangements, per agency policy, if patient does not have their co-pay
• Verifies patient’s eligibility for the sliding fee scale if they report no income

Additional Duties