Insurance Team Lead

Job Description

Job Description

Why Work Here

As a team member of Dental Associates, you can expect excellent compensation, use of state-of-the-art technology, experience on-the-job training, continued education offerings and abundant opportunities for career growth.

Benefits Overview :

• Medical Insurance with optional Health Savings Account through Associated Bank
• Dental : Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
• Vision Insurance
• Life Insurance
• 401k
• Company paid short term disability
• Paid Time Off
• Paid Holidays
• Critical Illness
• Hospital Indemnity

Job Responsibilities

Schedule : Monday-Thursday 8 : 30-5 : 30, Friday 8 : 00-2 : 00 and rotating Saturdays as needed, usually one every five weeks.

Job Responsibilities

The Insurance Team Leader provides daily support to the Member Services Department to serve internal and external customers.

• Fill in for Office staff during high volume periods and while staff are away, which includes :
• Answering clinic and member phone calls
• Processing eligibility records
• Reconciling payments
• Collaborate with leadership and IT on technical challenges and process improvements to improve efficiency and customer satisfaction.

Provide technical training and support for the team.

• Documents workflow changes and assists Associate Manager with training and roll out.
• Configures benefit data for entry into the insurance system software, including group master files and fee schedules.
• Responsible for the timely and accurate adjudication of claims for providers inside and outside of Dental Associates.
• Is a liaison between IT, sales and member services and the clients for the initial set up, ongoing processing, and troubleshooting of HIPAA 834 electronic enrollments, ACH transfers, and the Skygen portal.
• Creates and maintains documentation, including HIPAA 834 Companion Guides.
• Responsible for department and client reporting.

Job Requirements

• Bachelor’s degree in business, healthcare management or equivalent combination of education, training, and experience.
• Obtain Wisconsin Insurance License within 90 days of hire.
• Minimum of two years of customer service, dental or insurance experience.
• Previous supervisory experience is preferred.
• Detail orientation, with ability to problem solve and handle multiple projects.
• Ability to investigate complex technical issues and to work independently and within a team.
• Proficient at root cause analysis, acting on findings to prevent future challenges.
• Excellent written and verbal communication skills for effective interactions with internal and external customers.
• Ability to handle confidential information in a sensitive manner.
• Comprehensive understanding of Microsoft Office products.

The Company

At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our dental hygienists with a career, not just a job.

Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned group dental practice with over a dozen offices throughout the state.

Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members.

Be part of a dynamic organization that will make you proud.

If you’re ready for an exciting, stable career with a growing company apply today!

Get to know Dental Associates - www.dentalassociates.com

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