Account Manager

Account Manager Pantry

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea : bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

What You'll Be Doing :

• Act as the primary point of contact : Manage a diverse portfolio of mid-to-large Pantry accounts across the New York market. Serve as the client's and operator's main point of contact for ongoing account management, including managing Fooda onsite attendants, scheduling and leading business reviews, coordinating service changes and resolving billing and support issues.
• Optimize service offering for client satisfaction : For each account, understand client key success criteria; actively track client spend vs budget and proactively suggest adjustments; communicate and manage third party operators and direct reports to meet key success criteria.
• Conduct location visits as needed : Join initial implementation visits in a support role as needed. Visit client locations periodically for service change implementation or comprehensive business reviews.
• Draft contract modifications : Update client and operator contracts for service changes as needed and manage stakeholder signing. Ensure internal records and compliance documentation are up-to-date and accurate in Fooda's internal system.
• Report on account health : Provide regular updates on the status of accounts and business review completion.

What You Should Already Have :

What We'll Hook You Up With :

Must be authorized to work in the United States on a full-time basis. No recruiters please. The salary range for this role is between $85,000- $90,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.