Founding Enterprise Account Manager

Requirements

This is an In-person role in New York, NY. Please only apply if you are local and can work at the office 5 days a week

As the first Account Manager , you will directly help enterprise customers break ground faster on their projects. This is a quota-carrying role where you'll drive retention and growth while delivering top-tier service. Their customers love what we do, and you'll play a key role in their success.

What you'll do :

• Own a portfolio of enterprise accounts and drive retention, renewals, and expansion to build long-term partnerships and ensure ongoing success with customers.
• Skilled at adoption, engagement monitoring usage / health, and managing renewals.
• Came from a Series A-E environment (
• Track and optimize platform usage to boost customer engagement and adoption.
• Proactively identify and address potential account risks early to maintain portfolio health and success.
• Develop and implement targeted cross-sell and upsell strategies to deliver customer value.
• Operate cross-functionally with product and support teams to advocate for customer needs internally and enhance the customer experience.
• Foster strong customer relationships through proactive communication and a customer-centric mindset.

They're working with a dozen of the Fortune 500 companies and some of the largest retail, restaurant, and hospitality companies in the US!

Dream candidate is a triple threat : someone with the enterprise sales exp, worked at a high growth and reputable startup, and has some grounding in construction. Construction is nice to have but least important out of those 3 factors.

Why them?

Soft skills