Founding Account Manager - US

Our Mission

We're fixing the most broken process in business. Whether it's SaaS, hardware, or contractors, a typical B2B purchase drags on for 3+ months, spawns 50+ emails, and pulls in multiple stakeholders across Finance, Legal, Security, and IT. Nobody likes it, and it slows businesses down.

Omnea exists to change that. Our AI-native platform connects the people, steps, and systems so buying just works. Employees have one place to make requests, the right approvals run automatically, renewals and supplier risk checks are handled on time, and leaders get clear visibility into how, when, and why money is being spent.

This matters more now than ever : volatile markets demand capital efficiency, businesses who adopt AI quickly have a competitive advantage, and evolving regulation demands evidenceable controls-so buying has to be fast and compliant by default.

Founded in 2022, we're trusted by global enterprises including Spotify, Adecco Group, Albertsons, Wise, MongoDB, and Monzo. Our team previously built Tessian (backed by Sequoia; acquired by Proofpoint) and we've raised $75M from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round.

What we're looking for

We're looking for our first US Account Manager to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated career trajectory.

You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond, and through your expertise and the building of deep & long-term relationships with our champions, you will drive renewals, expansion and upsell opportunities. You'll become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core.

You'll be joining us at a pivotal time. We've just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we've grown revenue 5x, tripled our customer base, and maintained >

99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre it took over 10,000 interviews to hire our first 50 Omneans.

Now we're scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the first Account Manager out there to help turn procurement into a true competitive advantage!

What Can You Expect?

You'll do whatever it takes to support & champion our US customers in their journey with Omnea. There'll be a constant mix of strategic work (advising customers on company-wide transformation projects, refining our account management playbooks & processes, etc.) and operational work (driving upsell & expansion conversion, managing enterprise onboarding & deployments with your dedicated Solutions & Implementation Lead, etc.). And you'll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.

• You'll focus on delivering long-term customer value in every interaction and build lasting relationships through consistent engagement with our customers - from the end users (Procurement / Finance / Ops ICs) through to the senior management of the companies (CFOs / CIOs / COOs) - resulting in deep trust, strong champions and reference points for all future customers.
• You'll be a trusted & strategic advisor to our customers, ensuring they are successful by partnering with key champions & executive sponsors to develop & execute a mutually agreed-upon success plan covering their entire lifecycle. You'll act as their product expert, from advising on best-in-class configuration of the platform to sharing learnings from or introductions to similar customers.
• You'll own the retention and churn outcomes :

You'll proactively drive towards renewal conversations and identity & close opportunities for multi-year contract extensions.

As we scale our Customer function, you'll have an outsized impact on the business, working with our most strategic customers and defining our Customer Account Management & Success playbooks from the earliest stages. The future scope of this role will be defined by the person who takes on the challenge and ultimately, it is hoped that this person will become a future leader at Omnea.

About You

TL;DR : you're ambitious & hard-working, competitive in selling, and you're as comfortable handling technical product demos as you are communicating to Execs about the success of a project. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You're intelligent & can work stuff out from first principles. You derive energy from building meaningful relationships, building a community & network around you, and being a true advocate and champion of our customers.

inputs. You are efficient & autonomous and don't compromise on quality.

At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.

A few things to note :

We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!

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