Job Description
Job Description
ooking for a job to meet people and make great money while doing so?!
What’s the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As A Bellman you’ll lead the coordination of any of our guests’ needs.
As the external face of your hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge Rewards Club members and returning guests, in person or on the phone
- Assisting guest with their luggage and telling them about ways to improve their stay
- Valet or assist guest with parking
- Start every stay right by always being visible and prepared to help guests as they arrive
- Stay one step ahead of guests’ needs record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
- Flexibility - night, weekend and holiday shifts are all part of the job
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.
Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude : being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner
Benefits
Health, Dental, Vision & Life Insurance
Free Employee Meals
Employee Discounts at all IHG Hotels
Free On-site Parking
Opportunities for Monthly Bonuses
Employee Referral Program
Available shifts and compensation : We have available shifts all days of the week. Compensation is $15.00 - $15.50 / hour.
About Crowne Plaza Knoxville Downtown University : The Crowne Plaza Knoxville is an Intercontinental Hotels Group franchise property owned and managed by Executive Hotel Management.
Our hotel has received multiple IHG Quality Excellence Awards and has performed at a consistently high level in the downtown Knoxville market for over 25 years.
Learn more about us at crowneknox.com.
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