Implementations Team Lead

Job Summary :

The Implementation Team Lead oversees a high-performing team of analysts and subject matter experts dedicated to supporting the onboarding of new Clearwater clients. They handle performance management, identify learning opportunities, and serve as an escalation point for important inquiries. Leveraging their expertise in complex financial instruments and accounting, they apply domain knowledge to ensure successful client onboarding. Additionally, they play a crucial role in facilitating knowledge transfer and seamless handovers between Sales, Global Delivery, and steady-state Operations teams.

Responsibilities :

• Lead, mentor, train, and retain a substantial team.
• Identify improvement opportunities and drive solutions across Global Delivery teams.
• Direct subordinates, applying rules, policies, and management oversight.
• Errors in decision-making or failure to achieve results can lead to schedule delays.
• Frequently interact with subordinates and functional peer groups, requiring cooperation and technical presentations on topics such as projects and schedules.
• Supervise professional, skilled, and support individual contributors directly.
• Operate within a global framework, coordinating operational teams across diverse time zones.
• Demonstrate effective management of both people and projects.

Required skills :

Education and Experience :