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Feets Specialist
Feets SpecialistNoblesoft Technologies • Sparks, NV, United States
Feets Specialist

Feets Specialist

Noblesoft Technologies • Sparks, NV, United States
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Hands & Feets Specialist

Location : SPARKS, NV

Roles and Responsibilities :

  • Update DC Sheet / Inventory
  • Update DC Portal
  • Server OS installation.
  • Server Configuration
  • Update Firmware, BIOS and drivers etc.
  • Vendor co-ordination for hardware issue
  • Share Logs with Vendor for hardware issue
  • Vendor Escorting in DC
  • Parts received and return
  • Server Mounting
  • Server Movement
  • Rack Movement
  • Prepare Gatepass for Device Movement
  • Escorting Vendor in MUX Room
  • Coordination with Network Team
  • Network Connectivity
  • Coordination with Teams (VM, Storage, Backup & Unix)
  • Maintain DC Store (Server Part Only)
  • Coordinate with Custom for Material inspection
  • Coordinate with Logistics Team
  • PO and Invoice status check
  • Maintain Authorization Sheet (DC, MUX & Fire Proof Safe)
  • MUX room cleanup
  • DC cleanup
  • Check and maintain Power and Cooling in DC
  • Labeling on Racks and Devices
  • BMS servers issues
  • provide Recording Backup as per admin request
  • Tape Movement to Fire Proof Safe
  • ATS Installation
  • ATS Configuration
  • PDU Installation
  • Reports
  • Remedy and Tasks
  • Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
  • Collate audit findings, analyse the same and prepare reports on the findings
  • Support to the LoB HR to come up with an action plan based on the audit finding
  • Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance
  • Prepare reports periodically for the CoE review with the Senior Management
  • Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
  • Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
  • Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE
  • Share reports with the supervisor for review and circulation to relevant stakeholders
  • Provide inputs (if any) on improving the current reports
  • Study the HR plan and understand requirements from the CoE
  • Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
  • Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
  • Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
  • Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
  • Respond to customer queries as and when required and escalate to supervisor when required

Soft Skills

  • Strong written and verbal communication skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong customer service skills
  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
  • Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives
  • To work through issues analytically to a successful conclusion
  • Flexibility with respect to time client deliverables need to be met with a Can do attitude
  • Excellent problem solving / quantitative / analytical skills
  • Experience of managing and leading a geographically and culturally diverse team
  • Desired Experience

  • Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects / upgrades (workstations)
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Thorough understanding of Outlook's calendaring tool
  • Understanding of Exchange functional accounts and how they are used within Microsoft technologies
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • Desk side Support Management
  • Customer Relationship Management
  • Vendor Relationship Management
  • Project Management
  • SLA Management including Incident, problem, Configuration, Service request etc.
  • Daily review with the Country Managers
  • Periodic reviews with Customer and Vendors
  • MIS and Reporting
  • Other Skills / Experience

  • Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
  • Management of the Region
  • A significant travel is expected on the job hence should be willing to work in such a role
  • Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired
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    Specialist • Sparks, NV, United States

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