Insurance Customer Service Representative (440 License)

🎯 Why This Role Matters

MissionHires is hiring on behalf of a reputable, community-focused insurance agency in Central Florida for a Commercial Insurance Customer Service Representative. In this client-facing role, you’ll support the Commercial Lines team across new business, renewals, client service, and data integrity. Ideal candidates bring 1-2+ years of insurance experience (commercial preferred), strong communication and follow-through, and familiarity with COIs, endorsements, and an Agency Management System. The agency offers a collaborative, values-driven culture, competitive pay with commission, and robust benefits.

🧠 How You'll Contribute

• Manage incoming commercial insurance leads and intake documentation
• Collect underwriting information and prepare applications and proposals
• Coordinate with carriers and commercial team to obtain quotes
• Respond promptly and professionally to client calls and emails
• Process policy changes, endorsements, and billing inquiries
• Issue and manage Certificates of Insurance (COIs)
• Assist clients with claims reporting and follow-up
• Support renewal workflows : gather documentation, update apps, and remarket as needed
• Schedule and coordinate client review meetings
• Maintain accurate records in the agency management system (e.g., Nexsure or similar)
• Ensure documentation compliance with internal and external guidelines
• Support risk management processes and follow established protocols

🧬 What Makes You a Great Fit

🎉 Perks & Benefits